Support
Email us with any question about PepBloom. From the app, Profile > Settings > Contact support starts the email with your app version and phone model filled in, so we can help faster.
How do I back up my data?
Go to Profile > Settings > Account & Backup and sign in with Apple. From then on PepBloom backs up by itself, about 15 seconds after you change something and whenever you leave the app. You can also tap Back up now.
Your phone encrypts the backup before it uploads, with a key kept in your iPhone's Keychain, so we can't read it. Progress photos stay on your phone and aren't part of the backup.
How do I get my data back on a new iPhone?
Install PepBloom. If you already subscribe, tap Restore purchases on the first screen, then finish setup. Open Profile > Settings > Account & Backup and sign in with the same Apple ID.
If you set up the new iPhone from an iCloud or computer backup of your old one, your data comes back on its own. Otherwise PepBloom asks for your recovery key. You'll find it on your old phone in the same screen, under Show recovery key.
If you added anything during setup, PepBloom asks which copy to keep. Pick Restore my backup. If you've lost both your old phone and your recovery key, we can't open the backup for you, and you can start fresh from that screen.
How do I cancel my subscription?
Apple handles billing, so you cancel in iPhone Settings > your name > Subscriptions, or in PepBloom under Profile > Settings > Manage subscription. Cancel at least 24 hours before your renewal date. You keep access until the end of the period you paid for.
Your subscription keeps running until you cancel it with Apple, even if you delete the app or your account. Apple handles refunds at reportaproblem.apple.com.
How do I delete my account?
Go to Profile > Settings > Account & Backup and tap Delete account, then confirm with Sign in with Apple. PepBloom deletes your backup and your account from our server and erases everything on your phone. This can't be undone, so export first if you want a copy.
Without an account, the same screen has Erase all data, which deletes everything PepBloom keeps on your phone.
Can I export my data?
Yes. Profile > Settings > Export my data makes a PDF for your doctor or a CSV of everything. After a trial or subscription ends, export still works from the Export my data link on the subscription screen.
My subscription doesn't show up on a new phone.
Tap Restore purchases on the subscription screen, or in Profile > Settings. Use the same Apple ID you subscribed with.